The best thing about this apartment complex: Francisco in maintenance. He's incredible: so quick to address an issue, and diligent about following up. Without him my experience at Cypress McKinney Falls would be a lot less positive. (Maybe 3 stars) Overall, I've had similar experiences listed in other reviews. - Beautiful property, decent gym (with 24hr access) - New apartments, but not very solid construction. I can hear people talking in the breezeway from my bedroom, and I could hear every slam of the three young kids running around upstairs when I was in an apartment with upstairs neighbors. - lovely walking areas (though I've stumbled across people living in their cars and tents in some of them) - Some difficult experiences with management failing to address lease violations and then escalating conflict and animosity that already existed between me and my neighbors. After those difficult experiences, management was still willing to work with me to get me into another apartment and away from that neighbor, and I'm grateful for that. - a big community of vultures lives in the tower near building 1000 and its so wonderful to watch their evening social gatherings.

Hello, I will talk a little because I do not recommend these apartments. Since we moved in November 2024, we dealt with ants. It was reported many times. They sent pest control, which was useless. It continued to come out. When it was time to renew my contract, we signed it. Just weeks later, scorpions started coming out. That is a cause for concern. We spoke with the property manager, telling him that we had already signed the contract but that I wanted to move because of the scorpions. He should make my contract for 6 months. He indicated that there was no problem, that it was their fault, and that when I wanted to move, I could. When the new administration arrived with the new manager, she was informed that we had already found a place to live, to which she replied that there was nothing in writing, so they cannot move. We told her that the word of the people who work in the office is not valid? So what type of staff do they have working? Can they check the cameras in their office where what we say is the truth or do their cameras not work? Now it turns out I have to pay them because I left, I didn't leave because I wanted to, I'm preventing an animal from hurting one of my children. I have evidence of all the pest control orders, photos, letters from my son's pediatrician indicating that they have an animal pest problem in the building. The management doesn't care about their tenants, just that they get paid every month. If you're looking for an apartment, look for other options. Don't rent in this apartment complex, the only thing that matters to them is money, not their residents. Their hallways are full of cobwebs and dirty. I had to give one star because it wouldn't let me post my review.

“My maintenance request was handled quickly and professionally by Francisco. He saw I was walking my dog & offered to complete the request ahead of the scheduled time. Really appreciate the great service!”

The maintenance team is very friendly and responsive. I submitted a maintenance request yesterday, and by the next morning, Francisco came by to assist. He quickly and politely fixed several appliances. I really appreciated his prompt and professional service.

Definitely a good place to live !! clean, quiet, the staff is the best you’ll ever see, specially maintenance team led by Francisco, and the leasing agent Romina. Tank’s y’all for the hard work and dedication!!!

Romina was the nicest leasing professional I spoke to yesterday out of all the professionals I spoke to while touring multiple apartments. She was attentive and patient. Excited to sign thanks to her!

I’ve been living at Cypress McKinney Falls for a while now, and overall, it’s been a great experience. The apartment complex is well-maintained and has a friendly community vibe. I have to give a special shoutout to the maintenance team, especially both Francisco’s and Raúl. They are incredibly efficient, professional, and always go above and beyond to help with any issues. Rachel at the front desk is also incredible, she will make sure you feel heard and will undoubtedly tell you an excellent story to cheer you up! Shout out to Glenn as well for being an awesome manager! The whole team here is incredible and that’s what makes this space so special. The reason I’m giving 4 stars instead of 5 is because the noise from upstairs neighbors can be quite loud, especially if you’re on the lower floors. If you’re sensitive to noise, you might want to consider living on the third floor. Overall, I really appreciate the excellent service from the staff and maintenance team!

As a transplant from Rhode Island all the way to Texas and staff here made my My move here as painless as possible the grounds here are absolutely amazing with all the amenities that you can ask for and very affordable. Best bang for your buck.!! So happy with my decision to move here

We have just resigned at these apartments for the 3rd time. The best thing is the management & maintenance: out of all the apartments I have stayed in, they are by far the most attentive & responsive. Romina at the office is always quick to respond & super nice & helpful! Along with that, maintenance requests always get handled within 24 hours & Fransisco is very respectful & always gets things fixed right away.

Where to even begin...This is by far the worst place I have ever lived. You know those apartments that always have a broken gate? Like it's either getting fixed or waiting for a part. Yeah, this is that kind of place. A shell of a community pretending to be something it's not. To start with nobody seems to close their doors but instead allow for them to slam shut so you're constantly being startled and feeling your walls shake. The buildings are made out of construction paper so you hear everything. Want to read a book or take a nap? Not happening. If it's not the doors slamming it's someone's dog barking or some idiot playing music. You'll have ZERO peace while you live here. People are constantly at the pool regardless of whether they live here or not and you can be sure that there is going to be a party every Friday night with all your favorite teenagers in attendance. My apartment constantly smells like a mixture of cheap street weed mixed with filthy animals and ass. Also, my car was broken into, I've had packages stolen, and the gym is disgusting. (I found a dead roach twice now in the yoga room) The latest review mentioning clean hallways is definitely a friend of the management. The hallways are filthy. You would think they decorated them for Halloween with the amount of cobwebs there are. See the below photos for the "clean hallways" and "amazing amenities." Do yourself a favor and look elsewhere.

I have lived at Cypress McKinney Falls for about 4 years now. I really enjoy living here and all the amenities they offer. Maintenance is amazing here, most issues are addressed same day or within 24 hrs at the latest. Maintenance comes in and fix whatever the issue maybe, makes sure that ever problem is addressed and taken care of. They clean up after themselves and are respectful of you and your home/property.

Soo amazing!! Every time he is so quick and efficient and kind!

Really great price and space, Romina was extremely helpful with the entire process!!

(Translated by Google) The apartments are new and spacious, and the location is very pleasant and quiet. Highly recommended. The common area is lovely, there's plenty of space to walk around, and it's pet-friendly. The staff here provides excellent service. Romina helped us choose our apartment. (Original) Los departamentos son nuevos, espaciosos y el lugar es muy agradable y tranquilo para vivir. Muy recomendado. El área social es muy bonita, tienes mucho espacio para caminar y si tienes perros son PET friendly. Excelente atención de las personas que trabajan aquí. A nosotros nos ayudó Romina y gracias a ella pudimos escoger nuestro departamento.

Been living here almost for a year, and amenities are great. However, upstairs neighbours are extremely destructive 24/7 and the apartment is constantly rattling. (I lived in apartments in NYC, never had issues like this, even with living under crazy people) The leasing office is not doing anything to ameliorate the situation, or enforce any of the leasing rules. Do note that if you have any issues with neighbours, you will be out of luck. I suggest any new tenants to not even consider anything but top floor.

I can not thank Romina and all staff here for making my move the easiest, quickest process in my 13 year apartment rental history. I arrived late on a Saturday after trying to lease from Crossroad Commons for 2 weeks, but they couldn't get it together. Romina was working hard on a hot afternoon but immediately stopped what she was doing to give me a tour and help me. I applied, was approved, and paid my deposit within 3 hours. That's how it's done, y'all. This complex has available and clean, UPDATED units that are extremely affordable. Amenities look beautiful as well as the grounds. forever grateful. EDITED TO ADD: Just resigned my lease here. The staff has top-notch communication, the property is beautiful, and my unit is is very modern and updated. I've had time to explore the attached trails as well. The neighborhood is picking up, and lights have been installed at the rural intersections. Lots of roadwork is still to be done directly outside and in the near areas..but if you're patient & okay with living a little out of the way with light construction/noise...this place is a gem!!

Maintenance responded same day to the request I made through the tenant portal. Francisco is knowledgeable, professional, and responsive. He fixed my leaky refrigerator and toilet drain mechanism quickly. I appreciate how efficiently he responded to my request and how easy he made the process with his knowledge and capability. He also was very kind. Thank you!

One of the worst places we’ve lived and I have lived in several apartments in Austin. Within the first year, our kitchen sink leaked at least 5 times before maintenance actually put a permanent fix on it. Our downstairs neighbors were wannabe music producers and thought it was appropriate to blast their terrible music all the time. So loud you could hear it from the hallway. We complained to the office several times and nothing was ever done. We finally got to move out of this place and the terrible management still screws us over by submitting our final bill to collections prior to the 30 days we had to pay it. They promised the debt collector wouldn’t submit it to our credit if paid within 60 days and we wouldn’t have to pay anything more than what was on our final bill. Wrong! The debt collector immediately added interest and sent it to our credit, making our score go down. If you value your sanity and financial status, stay far away from this complex and its poor management and poor neighbors.