Nice community to live in. A few days ago my AC had issues and the maintenance crew (Aron and Francisco) fixed it the same day. They are the best! They are always really attentive and friendly

Francisco was great, good to talk to. He has my highest regards.

Crime Has an Address and it's Cypress Mckinney Falls. The apartment units themselves are great. Layout, countertops, appliances, etc. However,the leasing office and management, with exception to maybe Romina, does not care about their residents. In response to attempted theft from my patio, (which has no gate) I was told that "crime has no address....we can't ensure our residents safety". Discourteous bedside manner with no empathy. Additionally, my packages are stolen on a routine basis (despite paying for a package locker), cars are broken into, gym equipment is broken, the 'gated community' is open pretty much at all times for anyone to come in, and the pool is apparently a public one on the weekends as large groups come from the surrounding neighborhoods to use. Summary: You can find better.

Aaron was extremely helpful and took time out of his busy schedule to ensure we were well taken care of and happy with his maintenance service!

I've been living at Cypress McKinney Falls for almost two years, and I've recently renewed my lease for a third year. Here are several reasons why I chose to renew: - Whenever I submit maintenance request, Aaron with maintenance is there either same day, or within 24 hours and takes care of everything. A prime example occurred a couple of weeks ago when I informed Aaron that my elderly grandmother was staying with me and might be startled by his visit to fix my sink. He adjusted his schedule to come on the same day while I was home with her, without any expectations. He simply did it out of consideration. - Accessibility standards are high. I have a couple of physical handicaps that require the use of a wheelchair the majority of the time. I've toured several units around central/south Austin that claim to be ADA-friendly. But the ADA units at Cypress were intentionally designed with accessibility in mind. This unit has roll-up sinks, wider doorways, front-loading washer/dryer, and a bathroom that is actually maneuverable with a wheelchair (If you know, you know). Additionally, the sidewalks are free of cracks or damage, allowing me to freely navigate the complex without any issues. - It's peaceful, sometimes eerily so on weekends. Despite some road construction during the day (Welcome to Austin), the evenings and weekends are generally tranquil. This, coupled with the walking trail adjacent to the complex, gives you the feeling of being out in the country while still being just 15 minutes away from the fun. Here's to year three!

I must say that the maintenance man Francisco 👨 does an awesome 👌 job and always informative what is going on if he's fixing something in the apartment and does it in a timely manner. 😊

Fernando from the maintenance team was very helpful and knowledgeable. Went above and beyond to solve the issues at hand.

My husband and I were on the hunt for the perfect spot in South Austin, and thats when our relocator suggested Cypress Mckinney falls. The high ceilings, Jack and Jill washrooms, and stunning landscape had us hooked from day one. Amenities are all maintained well and maintenance team is always a call away. Also Walmart and H-E-B are less than 10mins away. With some change of plan, we had to break our lease, the management team really came through for us. Glen, the property manager, was an absolute legend, helping us smoothly transfer the lease. His professionalism and patience were top-notch, and we couldn't have done it without him. Big thanks to Glen and the whole team for making our time at Cypress Mckinney unforgettable!

I had a really good experience with Romina. The community was beautiful and in a great location.

Started my search for a new apartment and this was by far my favorite place and Romina was very helpful and nice!

I was a resident at Cypress for over 3 years and enjoyed my experience immensely. The staff is friendly and attentive. If you're looking for a great place in southeast Austin, this is it!

1/20/24 Update. Around 6:43pm on 1/12/24 the Leasing Office left a response on how deeply sadden they are about the situation and they would like to help me. Deeply sadden is somewhat over the top. I also find that comment condescending. No one died. Do your job. While I was reading their response the dog upstairs is running back and forth. I’d much prefer the leasing office focus on the tenants upstairs. If they address the noise complaints I’ll be fine, it’s that simple. 1/9/24. Moved in when they first opened. Currently having an issue with upstairs tenants with their dog (puppy) running back and forth. That was 2 months ago. Pets are not tenants. Reported this when it first started and nothing was addressed. New management issued a lease violation which is cookie cutter. No one wants anybody to be evicted, just be a considerate neighbor. Tenants have the responsibility to control and train their animals. The office put me in harms way because the tenants came to my apartment defending themselves. Normal noise is a vacuum, a dryer. Not tenants stomping across the floor or a pet running around out of control. They have a dog park for that. The office informed me the tenants are working with their dog. Not sure what that means when nothing changes. After 2 months of sending numerous emails I asked for a date this noise would end and the office went radio silent. I guess I have to wait until the owners train their dog or someone moves out. More important to protect the revenue stream at the expense of quiet enjoyment.

Moved in when they first opened. Currently having an issue with upstairs tenants with their dog (puppy) running back and forth. That was 2 months ago. Pets are not tenants. Reported this when it first started and nothing was addressed. New management issued a lease violation which is cookie cutter. No one wants anybody to be evicted, just be a considerate neighbor. Tenants have the responsibility to control and train their animals. The office put me in harms way because the tenants came to my apartment defending themselves. Normal noise is a vacuum, a dryer. Not tenants stomping across the floor or a pet running around out of control. They have a dog park for that. The office informed me the tenants are working with their dog. Not sure what that means when nothing changes. After 2 months of sending numerous emails I asked for a date this noise would end and the office went radio silent. I guess I have to wait until the owners train their dog or someone moves out. More important to protect the revenue stream at the expense of quiet enjoyment.

Romina G in the front office is awesome! She has always been so kind and friendly, and I know she will always do what she can to help us with any issues. We have enjoyed living at Cypress McKinney Falls and recommend it to anyone.

Constant package and car theft and break-ins, no A/C for weeks despite multiple maintenance requests, plumbing issues, and the power goes out completely if it gets too cold or too hot. Office staff treats you like a Karen if you try to ask for help with any of it. Don't let first appearances fool you!

Too much crime with no actions taken from management. Would not recommend.

Would give them zero stars if I could. Incredibly and consistently unresponsive. Multiple problems unaddressed: broken A/C, packages stolen - it's gated, cars broken into, car stolen, gate broken every other week. They can replant palm trees but they can't hire much needed security? I could go on but you get the point. Pretty doesn't make up for poor landlording, shoddy quality, stolen items, and damaged property.

Romina Garcia goes above and beyond in everything that she does for the residence. I really appreciate her.